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How can we help you?

Go to Profile >> My Bookings >> UPCOMING
You can find your recent bookings under the UPCOMING section.

  1. 1. Go to Profile.
  2. 2. Hit the My Bookings tab.
  3. 3. Check the UPCOMING section.
  4. 4. Click on the booking to want to check the current status of.
  5. You'll see the status Accepted if the booking has been accepted or Pending if not accepted yet.

Usually, it takes 5-10 minutes to accept the same day bookings if made during the working hours. But sometimes if the bookings are made during mid-night hours, our salon partners are intended to accept it within the moment if they are available or they accept it sometimes early in the morning. Apart from that, you always get a window which mentions the average time of booking acceptance at that particular salon once you make a booking.

Yes, we at LOKACI always try to make your life convenient.
We do sent push notifications on booking acceptance. Also you receive SMS and E-mail notifications on booking acceptance.

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How can I deactivate my LOKACI account?

To deactivate your LOKACI account, follow these simple steps
1. Log into your LOKACI account
2. Go to My Account > Settings > Deactivate
3. Enter the password for your account
4. Choose 'Confirm Deactivation'

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How do I redeem a voucher code?

Here's how you can redeem your voucher:
1. Visit https://www.lokaci.com/voucher
2. Log in to your LOKACI account
3. Go to 'My Rewards' section
4. Key in the voucher code and click 'Validate'
Please keep the following points in mind while entering the voucher code:
1. Enter the voucher code manually and do not copy-paste it
2. Ensure there are no spaces between characters

How do I know my order has been confirmed?

Once your order has been logged and payment authorization has been received,the vendor confirms receipt of the order and begins processing it. You will receive an email containing the details of your order when the vendor receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. OD01202130213), a listing of the item(s) you have ordered and the you chosen time-slot.

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Primary Balance: User can use the full available amount from primary balance.
Secondary Balance: Since it is earned by referring, you can use certain % of the amount from the secondary balance on each purchase.

Any lokaci user can add money to lokaci wallet using multiple modes of payments provided by the payment gateway. These payment modes broadly are: Credit Cards, Debit Cards, Internet Banking, UPI base platforms, Third-Party Wallets like PayTM, Amazon Pay, and other 20+ wallets.

Withdrawl of money from LOKACI wallet is not allowed. Once the amount is added to LOKACI wallet, the user can't withdraw money to another bank account however the LOKACI wallet money is transferrable and the user can use it to send to their friends/family, etc, or can use for the future purchase on LOKACI & its partners' platforms.

User can add up to 20k INR at a time to Lokaci Wallet. Each transaction is subjected to limit imposed by user's bank to be debited.

Go to Lokaci App > Profile > Wallet > Report Error